User guides
Help with webmail, email setup and troubleshooting, passwords and moving your domain.
Email server settings
The IMAP and SMTP settings you need to add your mailbox to any email app.
Setting up email on iPhone and iPad
Add your Turner Digital mailbox to the Mail app on an iPhone or iPad.
Setting up email on Android
Add your mailbox to the Gmail app on an Android phone or tablet.
Setting up email in Outlook
Add your mailbox to Outlook on a Windows PC using IMAP.
Setting up email on a Mac
Add your mailbox to Apple Mail on a Mac.
Logging in to webmail
Open your mailbox in a browser without installing an email app.
Changing or resetting your email password
Get help with a forgotten mailbox password and update your email apps safely.
Email has stopped working, what to check
Work out whether an email problem is with your connection, password, app or mailbox.
Setting up email in Thunderbird
Connect your Turner Digital mailbox to Thunderbird using secure IMAP and SMTP settings.
Moving from Windows Mail to another email app
Keep your existing messages safe when switching from the retired Windows Mail app to Outlook or Thunderbird.
Why emails go to junk, SPF, DKIM and DMARC explained
How spam filters decide where your email lands, what SPF, DKIM and DMARC do, and quick tests you can run yourself.
Your mailbox is nearly full, what to do
Free up space in your mailbox, and how to add more storage if you need it.
Dealing with junk and spam in your inbox
Cut down unwanted email, train your junk filter, and stay safe from phishing.
Setting an out of office auto reply
Let people know you are away with an automatic reply to incoming messages.
Moving existing emails from your old provider
Bring your old messages with you when you move your email to us.